Terms and conditions
Last updated: 24 October 2026
1. The service
Lounge Play APP is software for running gaming lounges (PlayStation, PC, cafeteria and tables). It runs on Windows computers at the shop. Payments are for a subscription to use the software for a fixed period.
2. Plans and prices
- 6 months: EGP 1,200
- 1 year: EGP 2,000
A subscription covers one shop: the computer the software runs on, and any cashier computers connected to it. Prices may change; a change does not affect a subscription already paid for.
3. Free trial
A free 7-day trial with every feature, once per computer, so the customer can make sure the software suits the shop before paying.
4. Delivery and activation
The software is downloaded from this website or from our Telegram bot @Lounge_Play_Bot; nothing is shipped. Once the payment is confirmed, the subscription is activated online on the shop's account (the mobile number registered in the software), usually the same day and within 24 hours at most.
5. Refunds and cancellation
Because a free trial comes before any payment, payments are not refundable once the subscription is activated. A full refund is given if:
- the same subscription was charged more than once, or
- the subscription was not activated within 3 days of payment for a reason on our side.
Refund requests are sent to support within 14 days of payment, and the amount is returned by the same payment method.
6. Use
A subscription is for one shop and cannot be moved to another shop. Modifying the software, trying to run it without a subscription, or selling or renting it to others is not allowed; if this happens, we may stop the subscription without a refund.
7. Changing computers
If the computer is replaced, the subscription moves to the new computer in the same shop when the shop's account is signed in there (twice a month). For more than that, contact support.
8. Data and privacy
The shop's data (accounts, invoices, customers) is stored on the shop's own computers, and we do not access it. We keep only the shop's name, mobile number, device number, and the subscription's plan and period. We do not sell or share this information with anyone. Card details are handled directly by the payment gateway and never reach us.
Messages sent through the chat on this website reach our support team and are kept only to answer them.
9. Liability
The shop owner is responsible for their computers, internet, power, and keeping backups of their data (the software includes automatic backups). Our liability in any case does not exceed the amount paid for the subscription.
10. Support and updates
Every subscription includes updates and support for its whole period, through the chat on this website and our Telegram bot @Lounge_Play_Bot.
11. Changes to these terms
We may update these terms; any change is published on this page and in the bot, and does not affect a subscription already paid for.
12. Governing law
These terms are governed by the laws of the Arab Republic of Egypt.